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Sr Account Manager

Responsibilities

Fleetmatics Group PLC (NYSE: FLTX) is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.

Working in a fast-paced, technical environment, the Senior Account Executive position will ensure success of our mid market customers by managing the client experience from post deployment for optimal ROI. The role will be responsible for developing long-term relationships with customers, collaborating with key business executives and stakeholders. The Senior Account Executive will act as a liaison between the customer and cross-functional internal departments to ensure adoption and user engagement that ultimately drives customer retention and growth.

Job Responsibilities:

Develop and maintain strategic business relationships with major accounts to promote the Company's products and services and profitable business relationships.

Ensures a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions.

Demonstrates a strong knowledge of our software products, operational procedures and collaborates with key operating groups supporting each client.

Develops strategy to exceed customer expectations, drive growth and demonstrate ROI.

Establish and maintain strong a professional working relationship with Finance, Customer Support, Product, and Sales Operations and delegate projects/tasks as appropriate.

Regularly conduct monthly and quarterly strategic business reviews with all customers and oversee development of action plans to address any issues.

Forecast and track key account performance metrics.

Identify and secure growth opportunities with customers

Perform other job duties as they come up.

Qualifications

Requirements:

Bachelor's Degree required 5-9 years

B2B account management/customer experience required

SaaS, technology sales preferred

Sales training certifications preferred

Proficient in Microsoft Office suite and Salesforce and possesses the ability to facilitate professional business reviews and online meetings

Strong business and financial acumen; effective at selling to the Executive/Owner level

Comfortable navigating gray areas and able to establish and improve processes that benefit the customer relationship

Complex and creative problem solving skills, strategic thinking

Emotional intelligence, business intuition, conflict management

Ability to excel in a fast-paced environment, be accepting to change and able to manage multiple, sometimes conflicting priorities

Ability to effectively present a solution to the client at all levels to demonstrate business impact and ROI

Strong negotiation skills; high level of leadership influence

Travel up to 50%

Required to work in assigned Fleetmatics office, ability to sit at a desk for the majority of the day.

EEO Statement: Fleetmatics' policy is to provide equal employment opportunity in full compliance with all applicable laws. In keeping with this policy, decisions regarding employment, recruiting, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion, discharge, or other aspects of employment will be made without respect to race, color, religion, gender, pregnancy status, national origin, age, sexual orientation, gender identify or expression, genetic information, disability or handicap, veteran or military status or other characteristics protected by law.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.



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