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Account Executive

Responsibilities

Account Executive CX

The Account Executive will be responsible for growing and managing a book of business within an assigned geographic territory, including up-selling accounts, and renewal of service agreements.

This position will work within an assigned market segment to retain the customer base, increase customer satisfaction and exceed set sales goals.

    • row revenue from existing account base within assigned territory by building strong relationships with clients.
    • Protect and defend annual revenue, customer base, and subscriptions within defined assignment.
    • Make approximately 40-50 calls per day to assigned customers to build value added relationship that will lead to long-term partnership.
    • Consult with clients on best practices to increase their ROI.
    • Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.
    • When necessary, conduct customer site visits to grow and retain accounts.
    • Keep accurate, detailed records of all sales activity in CRM (Salesforce.com).
    • Responsible for managing the overall account relationship. Works with clients on contract renewals, unit add-ons, additional features and escalated Customer Care issues.
    • Performs miscellaneous job-related duties as required/assigned.

Qualifications

    • Atleast 4 years B2B experience
    • Bachelor's Degree in Business or Communications preferred or equivalent business experience
    • Proficient in Microsoft Office suite
    • Salesforce.com experience
    • Entrepreneurial spirit; goal oriented and target driven
    • Creative and articulate
    • Strong business acumen and presence; comfortable selling at Executive/Owner level
    • Ability to work in a fast-paced environment, be accepting of change and multi-task oriented
    • Strong negotiation skills
    • Positive, persistent and self-motivated
    • Exhibits the Fleetmatics values: Speed, Performance, Accountability, Passion, Teamwork, & Integrity
    • Minimum travel required
    • Ability to sit at a desk for the majority of the day

EEO Statement:

Fleetmatics' policy is to provide equal employment opportunity in full compliance with all applicable laws. In keeping with this policy, decisions regarding employment, recruiting, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion, discharge, or other aspects of employment will be made without respect to race, color, religion, gender, pregnancy status, national origin, age, sexual orientation, gender identify or expression, genetic information, disability or handicap, veteran or military status or other characteristics protected by law.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.



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